| 1 | Market-specific regulatory compliance | Confirm that the product configuration, labeling, ingredients, and sales claims meet the laws and import rules of each destination market. | Applicable test reports, product declarations, labels, and regulatory documents. Requirements differ by jurisdiction; a document for one market may not establish compliance in another. | 18% |
| 2 | Product and battery safety | Review electrical design, charging protection, battery specifications, and safety controls for the exact model being purchased. | Model-specific safety test reports and battery documentation. For lithium batteries, check whether applicable standards and transport requirements, such as IEC 62133-2 or UN 38.3, apply to the product and shipment. | 16% |
| 3 | Quality management | Assess whether documented procedures control production, inspection, nonconformities, and corrective actions. | Quality-system certificate, if available, with its validity, scope, and issuing body verified. A certificate alone does not prove that a particular product meets its specifications. | 12% |
| 4 | Production capacity and control | Check whether the supplier can meet the requested order volume while keeping processes and specifications consistent. | Production plan, stated capacity, facility details, process flow, and confirmation of which operations are performed in-house or subcontracted. | 10% |
| 5 | Quality control and consistency | Review incoming-material checks, in-process inspections, final testing, and handling of defects or failed batches. | Inspection checklist, sample test records, agreed acceptance criteria, and a written process for corrective action and replacement claims. | 10% |
| 6 | Customization and specification control | Evaluate the supplier’s ability to meet agreed requirements for materials, device configuration, packaging, and labeling. | Approved product specifications, drawings or artwork, sample approval records, and change-control procedures before production. | 8% |
| 7 | Minimum order quantity and pricing transparency | Compare quotations on equivalent specifications, order quantities, packaging, tooling, and included services. MOQ and pricing vary by supplier and product. | Itemized quotation, MOQ by configuration, payment terms, tooling charges, sample costs, and written terms for price changes. | 7% |
| 8 | Lead time and export logistics | Assess production scheduling, packaging readiness, shipping options, and the supplier’s experience preparing export documents. | Written production and dispatch estimates, packing details, shipping-document checklist, and clear Incoterms® rules in the quotation or contract. | 7% |
| 9 | After-sales support and warranty process | Check how the supplier handles product defects, technical questions, spare parts, and warranty claims. | Written warranty terms, response and claim procedure, responsibility for freight or replacement costs, and available technical support channels. | 6% |
| 10 | Documentation and traceability | Confirm that orders, product versions, production batches, and inspection records can be linked and tracked. | Sample invoice and packing list, batch or lot identification method, version history, and record-retention process. | 6% |